Privacy Policy

Eyeknown ("Eyeknown", "we", "us", or "our") provides digital payment solutions and business financial tools. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites, open an account, or use our products and services.

1) Who We Are and Scope

This Policy applies to information processed by Eyeknown in connection with our websites, mobile or web applications, and related services (collectively, the "Services"). Where required by law, Eyeknown acts as the controller of personal information. Certain processors and partners may act as independent controllers for their own processing.

2) Information We Collect

• Account and Contact Data: name, email, phone, address, nationality, date of birth, employer, role, and similar identifiers.
• KYC/KYB and Compliance Data: government‑issued IDs, proof of address, corporate formation and ownership documents, beneficial owner and director information, source‑of‑funds/source‑of‑wealth details, sanction/PEP screening results.
• Transactional Data: payment instructions, payers and beneficiaries, amounts, currency, rates, timestamps, account identifiers, references, and where applicable refunds/chargebacks.
• Technical and Usage Data: device and browser information, IP address, log data, cookies and similar technologies, diagnostics, and analytics about how you use the Services.
• Communications and Support: content of messages, tickets, call notes, and survey responses.
• Marketing Preferences: consents, unsubscribes, and engagement with campaigns.

3) Sources of Information

We collect information directly from you, automatically from your devices, and from third parties including identity verification providers, sanctions/PEP databases, credit/reference agencies, fraud prevention services, and payment/banking partners, as well as publicly available sources.

4) How We Use Information

• Provide, operate, and improve the Services, including account onboarding, payment operations, and customer support.
• Perform identity verification, AML/CFT screening, sanctions checks, fraud prevention, and risk monitoring.
• Comply with legal obligations, regulatory reporting, audits, and law‑enforcement requests.
• Personalize user experience, perform analytics, and develop new features.
• Communicate about service updates, security alerts, and administrative messages.
• Send marketing communications where permitted, and honor your choices and consents.
• Protect the security and integrity of our Services, users, partners, and the financial system.

5) Legal Bases (where applicable)

Depending on your location, we rely on one or more lawful bases for processing, including: performance of a contract; compliance with legal obligations (e.g., AML/CFT, sanctions, tax, reporting); our legitimate interests (e.g., service improvement, fraud prevention); consent where required; and the establishment, exercise, or defense of legal claims.

6) Sharing and Disclosures

We may share information with:

• Service Providers and Processors (IT, hosting, analytics, customer support, communications, auditors, consultants).
• Banking, Custody, Liquidity, and Payment Partners to execute transactions and provide financial services.
• Identity, Sanctions, and Fraud Prevention Providers to conduct KYC/KYB, AML/CFT, and risk checks.
• Affiliates under common control for business operations consistent with this Policy.
• Regulators, Law Enforcement, and Authorities where required by law or to protect rights and safety.
• Business Transfers in connection with a merger, acquisition, financing, or sale of assets.

We do not sell personal information.

7) International Transfers

We may transfer information to countries outside your jurisdiction. Where required, we implement appropriate safeguards, such as Standard Contractual Clauses, and assess recipient protections.

8) Retention

We retain information as needed to provide the Services, comply with legal and regulatory requirements (including AML record‑keeping), resolve disputes, and enforce agreements. Retention periods vary by category and jurisdiction.

9) Security

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit and at rest where appropriate, access controls, monitoring, and vulnerability management. No method of transmission or storage is fully secure.

10) Your Rights and Choices

Subject to applicable law, you may have rights to access, correct, delete, restrict, or object to processing, and to data portability. You may also withdraw consent (where processing is based on consent) and opt out of marketing at any time. To exercise rights, contact info@eyeknown.com. We may verify your request and deny requests where permitted by law.

11) Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, security, and to remember your preferences. You can manage cookies through your browser settings. Some features may not function properly without certain cookies.

12) Children

Our Services are not directed to minors and we do not knowingly collect personal information from children where prohibited by law. If you believe a child provided information, contact us to request deletion.

13) Changes to This Policy

We may update this Policy from time to time. The "Last updated" date indicates the latest changes. Material changes will be notified as required by law.

14) Contact

For privacy inquiries, contact: info@eyeknown.com. If you are in a jurisdiction that permits raising complaints to a supervisory authority, you may also contact the relevant data protection authority.